Business IT support in PEI
Scheduled IT care for PEI small businesses.
Practical technology support for businesses that do not need—or cannot justify—a full-time IT employee.
Get a dependable process for looking after computers, accounts, email, backups, and the everyday technology your team relies on. Work is scheduled in advance so expectations, priorities, and costs stay clear.
Day-to-day technology care
Business IT services for small PEI teams
Support can cover a single setup project or an ongoing plan, remotely across Prince Edward Island and onsite by appointment.
- Windows computer setup and troubleshooting
- New-device deployment and data migration
- Microsoft 365 administration
- Google Workspace administration
- Business email and DNS configuration
- Employee onboarding and offboarding
- User accounts, permissions, and shared-drive setup
- Wi-Fi, printer, switch, and small-office network support
- Patch and update oversight
- Antivirus and endpoint-security configuration
- Backup setup and verification
- Password-manager implementation
- Hardware purchasing and vendor coordination
- Basic Windows Server and file-share support
- Technology documentation and inventory
Monthly plans
Choose the level of scheduled care your team needs
Plans cover oversight and administration. Only the support hours listed below are included; there is no unlimited support. Included time is for scheduled remote support unless otherwise agreed, and unused time does not accumulate, roll over, or become a credit.
| Plan | IT Essentials$99/month | Small Team IT Care$249/month | Secure Small Team$449/month |
|---|---|---|---|
| Team size | Up to 2 users / 3 devices | Up to 5 users / 7 devices | Up to 5 users / 7 devices |
| Included support time | None; labour billed at plan-member rates | 1 scheduled remote-support hour monthly | 2 scheduled support hours monthly |
| Care included |
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| Next step | Discuss IT Essentials | Discuss Small Team IT Care | Discuss Secure Small Team |
Included support time resets each billing month. Additional users, devices, labour, projects, onsite travel, and third-party costs are billed as shown or quoted before work begins.
Additional pricing
Straightforward rates beyond the plan
- Additional user
- $25/month
- Additional device
- $15/month
- Third-party licences
- Billed separately
- Public remote support
- $110/hour
- Public onsite support
- $130/hour
- Plan-member remote support
- $89/hour
- Plan-member onsite support
- $109/hour
Ownership and access
Your business keeps control.
Clients retain ownership of their domains, accounts, subscriptions, and business systems. Maritime Media Solutions receives delegated access where practical, rather than taking ownership of essential assets.
Third-party software, cloud services, security tools, hardware, and licence costs are separate unless explicitly included in a written plan or quote.
Before you book
Scope and service expectations
Can I call at any time?
You can send a request at any time, but support is provided during scheduled appointments. This is not a 24/7 help desk, and response times depend on availability and priority scheduling.
Can you dispatch onsite for an emergency?
Emergency onsite dispatch is not guaranteed. Onsite visits are appointment-based and depend on location, availability, and the nature of the work.
What if an issue needs advanced expertise?
Advanced server, networking, recovery, security, or specialized software incidents may be referred to an appropriate specialist. Vendor or specialist fees are separate.
Do included hours roll over?
No. Included support time is available within the current billing month and does not accumulate, roll over, or become a credit when unused.